Hania Greene | Retail Educator, Trainer & Troubleshooter
Marketing Gets Them In.
What Happens Next Determines Your Profit.
I’m Hania Greene, a retail educator, trainer, and troubleshooter.
For decades, I’ve worked across sales, management, operations, merchandising, franchise support, training, and customer experience.
I help retailers identify the operational blind spots that cost them sales, loyalty, and profit — then teach them how to improve what happens on the floor.
Customer service is not a department. It is the cumulative result of how you run your business.
Customer service is not a department.
It is the cumulative result of how you run your business.
Where Retailers Lose the Opportunity
A strong product and good marketing are not enough.
The customer experience is shaped by everything they encounter:
- Store environment
- Merchandising and displays
- Employee knowledge and attitude
- Sales floor execution
- Operational consistency
- Follow-through after the sale
Small weaknesses in these areas can quietly undermine otherwise strong businesses.
You can’t improve what you don’t see.
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What I Help Retailers Improve
- Customer experience
- Sales floor execution
- Employee training
- Store operations
- Merchandising
- Customer retention
- Marketing execution
- Profitability
Better operations create better customer experiences.
Better customer experiences create better results.
Ways to Work With Me
Training & Workshops
Practical programs for owners, managers, and sales teams.
Speaking
Retail-focused presentations built around real stories, clear lessons, and practical takeaways.
Retail Performance Reviews
An experienced outside perspective on where your business is strong, where it is leaking opportunity, and what to improve first.
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Experience That Comes From Doing the Work
My approach to retail was built on the sales floor, not in a classroom.
Decades of experience across specialty, luxury, franchise, department-store, furniture, and independent retail — from the sales floor to corporate franchise training.
“Hania’s ability to dial in to what each individual needs for their business and respond accordingly is remarkable. I am grateful for all that she has taught us.”
— Heather Klatt, Business Owner
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Ready to See Your Business Differently?
If you are committed to improving your retail operation, customer experience, and results, I’d be glad to talk.
[Contact Hania]
What Others Say
Hania’s ability to dial in to what each individual needs for their business and respond accordingly, is remarkable. I am grateful for all that she has taught us.
Hania gets things done. I trust her because she truly is committed to the success of every [franchisee|. With her experience, communications skills and her ability to get results, I would want Hania on my team no matter what the challenge.
She excels in the education process but also showed tremendous talent in merchandising, marketing and the keen ability to grow a loyal customer base.