Business Growth, Business Owner Story, Customer Service, Independent Retail, Marketing, Productivity, Uncategorized
If you build it, they don’t always come. Marketing isn’t all it takes to increase sales. These are painful realities business owners must own. Unfortunately, for some franchise or independent business owners, it is often inconceivable that a formula concept...
Business Owner Story, Customer Service, Independent Retail, Uncategorized
Judy Bug’s Books, Columbus, Georgia. Meet Alek, the owner. There is no conversational door he doesn’t enter. Ask him any question and before you utter your last word he is answering in full throttle. We visited Judy Bug’s Books on a recent trip to...
Customer Service, Marketing
We live and breathe by our business reviews. So, you’ve made it a habit to ask your small business or retail customers to go to Google, Yext, Facebook, etc. to post reviews. Then, you discover some have only provided a rating. The user didn’t write a review, and has...